User Needs Analysis - Understand the needs of the users through observation, user surveys or interviews.
Competitive Analysis - A comparison of specific features across a set of competitors.
Usability Walkthrough - End users and stakeholders use prototypes to attempt typical tasks.
Expert Usability Review - Structured method for evaluating user interfaces against usability principles and industry checklists.
Participatory Design Workshops - Results from a User Needs Analysis drives design sessions involving developers, business representatives and end users. Developers and end users work together to develop high-level designs.
Information Architecture Design and Testing - Using card sorting, develop an Information Architecture based on how people group items and develop structures to maximize the probability of being able to find items.
Home Page Reviews - Review Home Page designs against usability principles and competitor Home Pages.
Usability Testing - Usability testing is a technique for ensuring that the intended users of a system can carry out the intended tasks efficiently, effectively and satisfactorily.